To combat stress and burnout, employers are increasingly offering benefits like virtual mental health support, spontaneous days or even weeks off, meeting-free days, and flexible work scheduling. Despite these efforts and the increasing number of employees...
Read MoreOn top of these everyday stressful work situations, the COVID-19 pandemic has required Notaries to meet with signers in odd places or accommodate unusual requests. California Signing Agent Vanessa Moore described how for one signing, she had to meet the signer outdoors using a small children's table to sign and notarize loan documents and Glenn Tabor, Jr. of Virginia once had to make a 2-hour round trip to meet a signer outside in 30-degree weather with 30 mile-per-hour winds blowing.
Read MoreGreat leadership also requires action. One leader likes to say, “You’re behaving so loudly, I can hardly hear what you’re saying.” People will trust leaders and feel a greater sense of engagement and commitment when there is alignment between what the leader says and does. All that understanding of someone else’s situation should turn into compassion and action. Empathy in action is understanding an employee’s struggles and offering to help. It is appreciating a person’s point of view and engaging in a healthy debate that builds to a better solution. It is considering a team member’s perspectives and making a new recommendation that helps achieve greater success. As the popular saying goes, people may not remember what you say, but they will remember how you made them feel.
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