The latest in notary, Apostille, and business news from New York, NY.
A problem with the 100% claim is that some of the answers on the test were unanswerable, either because the bot didn’t have access to what they needed to solve the question or because the question relied on a different question the bot did not have access to.
Read MoreSo, the words you use matter. And simple verbal habits or tics can actually get in the way of clear communication. But some of the things we say can improve how we are perceived as well. Saying “sorry” too much and for the wrong reasons might undermine how confident you appear. Shifting your response from “sorry for the delay” to “thanks for your patience” strikes a more positive tone, too.
Read MoreSetting a masking policy is one thing; enforcing it is another. There have been numerous incidents nationwide where customers in revolt against masking have verbally or physically expressed their opinion to the harm of employees. Watch for “masking bullying” by employees trying to enforce a company’s masking policy and by customers refusing to follow company policy. The Customer Service Zone has some helpful suggestions on handling bullying and verbal abuse from and to customers that may be applicable to the enforcement of your masking policy.
Read MoreWith inflation and rising prices, higher wages and employee benefits, and other pressures on profitability, it’s essential for small businesses to look carefully at ways to reduce expenses. In some cases, it’s merely eliminating fat—big or small—from the budget; in others, it’s adopting different business practices that are less costly. The more you cut, the better your bottom line. And reducing outlays eases up on cash flow demands.
Read MoreA bipartisan bill that requires the study of blockchain technology and digital tokens passed the House of Representatives on June 22. The “Consumer Safety Technology Act'' is centered on consumer protection and includes digital token and blockchain research. The bill passed the 117th Congress within a week of its introduction, with a resounding 325 votes in favor of, and 103 votes against.
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